For Customers

Getting Started

• What is Handkrafted? How does it work?
• What are the benefits of connecting directly with makers to commission a handmade item?
• Are there any fees?
• What is the Handkrafted Price Guarantee?
• Which crafts do you support?
• What are typical lead times for delivery of commission goods?

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Browsing Makers & Products

• How to connect with and commission a maker
• Searching and browsing products & makers
• Maker project history statistics and feedback ratings
• What is a Premium maker profile?
• Following makers
• Liking products

Posting a Brief & Choosing a Maker

• What information should be included in my brief?
• How much should I expect to pay?
• How many makers can I expect to hear from?
• Can I send an enquiry directly to a specified maker?
• What information and detail can I expect from makers?
• Using the Project Dashboard

Transacting with Makers

• Checkout & Online Orders
• Order History
• How are payments typically structured?
• What are the payment methods?
• What is an ESCROW payment?
• Making payments via Handkrafted, a step-by-step guide

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General

• Updating your user profile
• I can't login to my account or I forgot my password
• Information on Copies & Replicas
• Contacting us for further information

For Makers

Getting Started

• What is Handkrafted? How does it work for makers?
• How does Handkrafted differ from other online marketplaces for handmade goods?
• What types of crafts are available and supported?
• What fees are applicable to member makers?
• How do makers register or apply?
• Which geographies are supported?

Maker Profiles & Product Listings

• Listing Products Available for Online Purchases
• How do I edit and update my profile?
• What are Premium Profiles?
• What types of products can I display in my product portfolio?
• Project history and client feedback ratings
• Image handling

See all 8 articles

Handling Client Enquiries

• How will I receive client enquiries matching my profile?
• How do I put forward proposals and engage prospective clients?
• Using the Maker’s Project Dashboard
• Order History
• Obligations to provide Handkrafted with updates

Payments

• How can I structure client payments? What payment types are available?
• How do ESCROW payments work?
• Requesting and receiving payments via Handkrafted. A step-by-step guide.
• When will I receive payments?
• Tax invoices and GST

General

• Updating your user profile
• Contacting us for further information