You may find a sub-heading titled PROJECT HISTORY on a maker's profiles. This includes high-level statistics regarding client projects performed via Handkrafted.
In Progress: Refers to the number of open projects where the maker has been commissioned, yet the product has not yet been completed and delivered.
Completed: Refers to the number of projects completed and delivered to Handkrafted clients.
Positive Feedback: Refers to the proportion of completed projects where the client has rated their overall experience with that maker as positive. This will only display where feedback has been provided.
If a client provides feedback, they will indicate whether the overall experience was positive or negative. In addition, the following ratings are provided (out of 5 stars):
- Ease & Quality of Communications
- Completion & Delivery Timeframes
- Material & Craftsmanship Quality
Average ratings are displayed based on all feedback received.
Finally, clients can provide a feedback commentary which are displayed below the averaged feedback rating scores.