Project history and client feedback ratings

Statistics regarding any client commissions you receive via Handkrafted will display on your public profile beneath the heading PROJECT HISTORY.

These statistics are broken down by:

In Progress: Refers to the number of open projects where a commission has been accepted but not yet completed and delivered.

Completed: Refers to the number of projects completed and delivered to Handkrafted clients.

If these statistics are not accurate, please get in touch with us at support@handkrafted.com.

Feedback Reviews

Following the completion and delivery of any client projects, we send to clients a standard feedback form. Only client feedback and ratings supplied directly to us will be displayed. We can also re-request feedback for projects where feedback was not received at the time of completion.

Feedback is broken down by:

Positive Feedback. Client rate their overall experience working with you as Positive or Negative. The proportion of positive reviews is displayed in a percentage format (eg. Positive Feedback 90%)

Average scores are displayed for the following:

  • Ease & Quality of Communications (rated out of 5 stars)
  • Completion & Delivery Timeframes (rated out of 5 stars)
  • Material & Craftsmanship Quality (rated out of 5 stars)

Finally, feedback comments are displayed below the rating scores with a reference to the project title and date of feedback.

Please contact support@handkrafted.com if you have any questions or comments regarding the feedback displayed against your profile.

 

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