How do ESCROW payments work?

For bespoke commissions progressed outside of our online checkout, Handkrafted offers the option of an escrow payment facility for added peace-of-mind, via a trusted third-party payment provider. 

The ESCROW facility provides the means for a customer to make payment into a secure vault. The funds are then released to the maker once the client is satisfied that they have received the product.

This payment type is best suited to final installment payments. The escrow payment type is selected at the time that the payment is requested by the maker, as this will activate the associated escrow payment workflow.

In the unlikely event that there is any dispute between you and the client regarding an amount held in escrow, Handkrafted will provide access to a third party dispute resolution service to assist in it’s resolution. Details of the dispute resolution service are referred to in our terms.


Refunds of any amounts held in ESCROW

A refund can be initiated very simply via the payment widget on the associated Project Details page (refer to image below). Requests can be initiated by the client or submitted directed by the maker.

When the maker is specifying an amount to be refunded, it is important to specify the full amount of funds to be returned to the client (ie. inclusive of any Handkrafted fees).

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